• Which retailers / providers can I chose from once I receive my eGift Card?
    To view all of the available retailers you can chose from once you have received your eGift Card click on this link: VIEW GIFT CARDS

  • I haven’t received my eGift Voucher.

    You may occasionally find eGift Voucher Emails in your ‘junk’ or ‘spam’ folder so please check there first.  If you are still unsure why you haven’t received your eGift Voucher Email, please contact hello@loyaltyrewardsplatform.co.uk and a member of our team can look into this further for you.

  • Is there a time limit to use my points?

    12 month expiry - Participants have 12 months from the date that your points are awarded to redeem these. Any unspent points will expire after 12 months and will be removed from your balance.

  • Can I transfer points to another participant’s account?

    No – Points are awarded to individual accounts and can only be redeemed by the intended recipient. You cannot transfer your points to another participant of the rewards programme.

  • Can I buy additional points?

    No – Additional points cannot be purchased. Only points awarded through your rewards programme can be used to place orders for products within your current points balance. 

  • I’ve forgotten my password; what do I do?

    If you have forgotten your password, please go to the login page and click on ‘Forgotten Password’. Enter the email address registered to your account and you will then receive an email with a link to reset your password. Please check your junk and spam folders for this email and use the password reset link within the 24 hours.

    When resetting your password, please ensure you follow the criteria detailed otherwise this will not be accepted:

  • Who is eligible to participate in the scheme?
    Eligible Employees and Approved Loyalty Rewards Platform Channel / Reseller Sales Reps (As approved by Loyalty Rewards Platform)